Privacy Policy

1. Introduction

RiderIntel (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using RiderIntel, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account information

When you register, we collect your name, email address, and password (stored as a secure hash). Business users also provide a company name. This information is used to create and manage your account.

Profile information

Ambassadors may provide a display name, profile image, biography, location, riding disciplines, and links to social media profiles. Businesses may provide a company description, logo, industry category, and sponsorship criteria. This information is used to power your public profile and the platform’s discovery features.

Social media data

When you connect a social account (YouTube, Instagram, TikTok, Facebook), we request read-only access to your public channel or profile statistics — including follower count, post count, engagement metrics, and recent content. We store OAuth access tokens (encrypted at rest) to periodically sync this data. We do not post to your accounts or access private messages.

Application and messaging data

We store the content of applications and messages sent between ambassadors and businesses on the platform. This content is visible to both parties in the conversation and to RiderIntel for support and safety purposes.

Payment information

Subscription payments are processed by Stripe. We do not store your full payment card details — only a reference to your Stripe customer record and subscription status. Stripe’s privacy policy governs how your payment data is handled.

Usage data

We may collect information about how you interact with the platform, including pages visited, features used, and actions taken. This helps us improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to the Service.
• Calculate and display your Rider Intelligence Score (RIS) based on synced social media statistics.
• Enable ambassadors and businesses to discover each other and exchange applications.
• Process subscription payments and manage billing.
• Send transactional emails such as application status updates, account notifications, and receipts.
• Respond to support enquiries and resolve disputes.
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Improve, personalise, and develop new features for the platform.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• With other platform users, as necessary to facilitate applications and partnerships (e.g. your ambassador profile is visible to businesses browsing the platform).
• With service providers who assist us in operating the platform, including Stripe (payments), Supabase (database hosting), Vercel (cloud infrastructure), and Resend (transactional email). These providers are contractually bound to protect your data.
• If required by law, court order, or governmental authority.
• In connection with a merger, acquisition, or sale of assets, in which case users will be notified.

5. Data Retention

We retain your account and profile data for as long as your account is active. If you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or compliance purposes. Social media OAuth tokens are deleted immediately when you disconnect a social account.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. OAuth access tokens for connected social accounts are encrypted at rest using AES-256. Passwords are hashed and never stored in plain text. All data is transmitted over HTTPS.

No method of transmission or storage is 100% secure. If you become aware of a security concern, please contact us at tyler@riderintel.com.

7. Cookies and Tracking

We use essential cookies to maintain your login session and to support security features such as CSRF protection during OAuth flows. We do not use tracking cookies for advertising purposes. You can control cookies through your browser settings; however, disabling essential cookies will prevent you from logging in.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated personal data.
• Withdraw consent for social account data syncing by disconnecting the account.
• Object to or restrict certain processing of your data.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, email us at tyler@riderintel.com. We will respond within 30 days.

9. Children’s Privacy

RiderIntel is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice on the platform before the changes take effect. The updated policy will include a revised effective date at the top of this page.

11. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

RiderIntel
tyler@riderintel.com